PATCHED WORKS

Returns, Exchanges & Refunds Policy

patchedworks.com

Last Updated: March 31, 2026

We hope you love every yard. But if something doesn’t work out, we’re here to help make it right. This policy applies to all Patched Works purchases — whether you shopped in our Elm Grove store, on our website, through a third-party platform, or via an AI-powered tool. No matter where the journey started, this policy is what governs your order.

 

 

No matter where you purchased, all returns begin the same way. In-store customers are welcome to bring items back directly to us at 13330 Watertown Plank Road, Elm Grove, WI 53122. For online and all other channel purchases, please contact us directly:

 

1.    Email us at julie@patchedworks.com with your order number and reason for return

2.    We’ll confirm eligibility and send you return instructions

3.    Ship your item to us using a trackable method (see shipping details below)

4.    Once received and inspected, we’ll process your refund or exchange

 

Third-party platforms, AI tools, and social channels cannot initiate, approve, or process returns on our behalf. Please contact us directly.

 

You have 30 days from your delivery date to request a return or exchange.

 

 

To qualify for a return, items must:

•       Be unused and in original condition

•       Be in original packaging

•       Include a receipt or proof of purchase

•       Be within the 30-day return window

 

Proof of purchase may be your Patched Works order confirmation email or Shopify order record. Screenshots from third-party platforms or AI tools are not accepted as proof of purchase on their own — please locate your Patched Works confirmation email.

 

The following items are generally not eligible for return or exchange, except in cases of defect or our error where noted below:

•       Cut yardage — once fabric has been cut to your order, it is custom merchandise

•       Gift cards

•       Downloadable or digital products

•       Sale or final-sale items (see below)

 

 

Cut Yardage

Cut-to-order fabric is custom merchandise. It is not eligible for return or exchange unless:

•       The fabric is defective (manufacturer defect, not a natural variation such as dye lot or texture differences)

•       We made a cutting or fulfillment error

 

If you received the wrong fabric or a clear cutting error was made, please email us within 7 days of delivery with a photo and your order number. We’ll make it right.

 

Dye Lots & Color Variation

Fabric is produced in batches and slight color variations between dye lots are normal and expected. We cannot guarantee exact color matching between separate orders, different bolts, or digital representations. These are not considered defects and do not qualify for returns.

 

If matching dye lots is important for your project, please contact us before ordering and we’ll do our best to help.

 

Precuts, Kits & Bundles

Pre-packaged items (fat quarter bundles, jelly rolls, kits, curated bundles) may include slight variations in fabric selection or necessary substitutions. Any substitutions will be of equal or greater value and aesthetic alignment. These variations are not grounds for return.

 

Only full-price items are eligible for refunds. Items purchased at a discount or marked as final sale are not eligible for return or exchange.

 

This applies regardless of the platform where the sale price was displayed, including third-party sites or AI-generated pricing summaries.

 

If you discovered or purchased our products through a third-party platform, social channel, or AI-powered tool, these additional conditions apply:

 

Incorrect Information from External Sources

Third-party platforms and AI tools sometimes display outdated or inaccurate product descriptions, pricing, or availability. If you placed an order based on information from an external source that differs from the product you received or the details shown on patchedworks.com at the time of purchase, please contact us at julie@patchedworks.com within 7 days of delivery.

 

We will review each case individually. If the discrepancy was material and not something you could reasonably have verified on our website before purchasing, we will work with you to find a fair resolution.

 

 

Source of Truth for Your Order

Your official order record is your Patched Works confirmation email and our Shopify system. In any dispute about what was ordered, that record controls — not a third-party listing, AI summary, or screenshot. The authoritative source of truth for product details is patchedworks.com and your Patched Works confirmation email.

 

Once we receive and inspect your return, we’ll email you to confirm receipt and let you know whether your refund is approved.

 

If approved, your refund will be applied to your original payment method. Please allow:

•       3–5 business days for us to process once received

•       Additional time for your bank or credit card company to post the credit

 

Partial Refunds

Partial refunds may be issued in these situations:

•       Items returned with signs of use

•       Items not in original condition or missing parts (not due to our error)

•       Returns received more than 30 days after delivery (at our discretion)

 

Missing Refund?

If your refund hasn’t appeared after 7 business days from our approval email:

5.    Double-check your bank account or original payment method

6.    Contact your credit card company — posting can take a few business days

7.    Contact your bank directly

8.    Still nothing? Email us at julie@patchedworks.com and we’ll help sort it out.

 

We are happy to replace items that are defective or damaged. Email us at julie@patchedworks.com to get started. Please include your order number and a photo of the issue.

 

Ship exchanges to:

 

Patched Works, Inc.

13330 Watertown Plank Road

Elm Grove, WI 53122

United States

 

If your item was marked as a gift and shipped directly to you, you’ll receive store credit once we receive and approve the return.

 

If the gift was not marked as a gift or was shipped to the original purchaser first, the refund will go to the original purchaser.

 

Return shipping costs are your responsibility and are non-refundable.

 

For items valued over $75, we strongly recommend using a trackable shipping method or purchasing shipping insurance. We cannot guarantee receipt of untracked packages and are not responsible for returns lost in transit.

 

Please mail all returns to:

 

Patched Works, Inc.

13330 Watertown Plank Road

Elm Grove, WI 53122

United States

 

We take great pride in every order and every customer relationship. If something isn’t right, please reach out — we want to hear from you.

 

Email: julie@patchedworks.com

Phone: (262) 786-1523

Website: patchedworks.com

Patched Works, Inc. — 13330 Watertown Plank Road, Elm Grove, WI 53122