Refund policy

🧵 Returns & Exchanges

We hope you love your purchase, but if something doesn’t work out, here’s how we handle returns.

Return Window
You have 30 days from your purchase date to request a return or exchange. After 30 days, we’re unable to offer a refund or exchange.

Return Eligibility
To be eligible for a return:

  • Items must be unused, in original condition, and in their original packaging.

  • A receipt or proof of purchase is required.

💸 Sale Items

Only full-price items are eligible for refunds. Sale or discounted items are final sale and cannot be returned or exchanged.

🚫 Non-Returnable Items

Some items are not eligible for return:

  • Gift cards

  • Fabric (cut fabric cannot be restocked)

  • Downloadable products

💳 Refunds

Once we receive and inspect your return, we’ll email you to confirm it arrived and let you know if your refund is approved. If approved, your refund will be applied to your original payment method.

Partial refunds may apply in these situations:

  • Books with signs of use

  • Items not in original condition or missing parts (not due to our error)

  • Returns received more than 30 days after delivery

🕓 Missing a Refund?

If your refund hasn’t shown up:

  1. Double-check your bank account

  2. Contact your credit card company — posting can take time

  3. Contact your bank — processing delays happen
    Still nothing? Email us at julie@patchedworks.com and we’ll help sort it out.

🔄 Exchanges

We’re happy to replace items that are defective or damaged.
Email us at julie@patchedworks.com to get started.
Ship exchanges to:
Patched Works, Inc.
13330 Watertown Plank Road
Elm Grove, WI 53122
United States

🎁 Gift Returns

If your item was marked as a gift and shipped directly to you, you’ll receive store credit once we receive the return.
If the gift wasn’t marked or was shipped to the gift giver first, we’ll refund the original purchaser.

📦 Shipping Your Return

Please mail returns to:
Patched Works, Inc.
13330 Watertown Plank Road
Elm Grove, WI 53122
United States

  • Return shipping costs are your responsibility and are non-refundable.

  • If your return is approved, we’ll deduct the return shipping cost from your refund.

  • For items over $75, we recommend using a trackable shipping method or purchasing insurance — we can’t guarantee receipt otherwise.