When We Ship
We ship Tuesday through Saturday. We do our best to ship orders the same day we receive them if placed by 11 am CST, but our 2-3 business day shipping policy allows for fluctuations in shop activity levels and larger orders that require significant cutting and packaging.
US Shipping Policy
Standard Shipping -
$4.99 for orders up to $20.00
$8.99 for orders $20.01-$79.99
FREE over $80.00
We ship USPS First Class Package Service, USPS Priority Service and UPS Ground. We choose the carrier based on size, weight and shipping destination.
We ship to US addresses only.
Errors in Your Order
Know that accuracy is our goal, but sometimes mistakes happen. Should your order include one, please email us @email@example.com, because of we want to know about it so we can walk through a resolution with you!
We package each order with care and entrust it to the USPS or UPS for shipping and delivery. Once your package is scanned by the carrier as received, the carrier assumes responsibility for its delivery. Once your package has been marked as delivered, we do not issue refunds for lost, misdelivered, damaged, or stolen packages.
A note about mailing addresses: It is the responsibility of the customer to ensure that the address provided is correct and accurate. In addition, that the address to which the package is to be delivered is secure.
If you are a domestic US customer and have not received your package within a timeframe that seems reasonable to you, we suggest you first check the tracking by clicking the tracking link within the email shipment notification associated with your order. Further, a call to your local Post Office with this tracking number in hand can instigate a search and the package can be on its way in short order.
If tracking shows that your package has been delivered but you have not received it, contacting your local post office is the next step to determine the location to which your package was delivered. Again, be sure to have your tracking number handy. Of note, on some occasions packages can be delivered to neighboring addresses, so checking with neighbors can also result in locating a missing package.
Filing a missing package claim is another option. This can be done as soon as 7 days after the mailing date. Visit USPS Missing Mail to get started.
It should be noted that it can take up to 2-6 weeks to hear back from USPS in response. In some cases, packages are found or reimbursements are made. If the claim is rejected, we will use our best discretion and judgment to come to a reasonable resolution.